FAQs

FREQUENTLY ASKED QUESTIONS

 

ORDERING

CHECKING OUT

YOU CAN CHECKOUT USING INSTANT PAY, OR BY ADDING ITEMS TO YOUR CART, USING THE TRADITIONAL CHECKOUT METHOD. MAJOR CREDIT CARDS ARE ACCEPTED.

 

WHAT CREDIT CARDS ARE ACCEPTED?

VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB INTERNATIONAL, JCB, AND DISCOVER ARE ACCEPTED AT CHECK OUT.

WE ACCEPT PAYPAL AT CHECKOUT, AS WELL AS OTHER EXPRESS CHECKOUT PAYMENT PROCESSORS.

AMAZON PAY IS ACCEPTED AT CHECKOUT.

WHAT ABOUT APPLE PAY? ABSOLUTELY. YOU NEED TO BE USING SAFARI BROWSER TO SEE THE APPLE PAY BUTTON.

 

I JUST PLACED AN ORDER, CAN I CANCEL IT?

IF THE ORDER HAS ALREADY BEEN PROCESSED, WE ARE UNABLE TO CANCEL IT.

 

I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?

PLEASE CHECK YOUR SPAM FOLDER. IF YOU HAVEN'T RECEIVED A CONFIRMATION EMAIL, PLEASE EMAIL SUPPORT.

 

 

SHIPPING

I DIDN’T RECEIVE A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?

YOU WILL RECEIVE A TRACKING NUMBER ONCE YOUR ORDER SHIPS.

 

CAN I CHANGE THE ADDRESS THAT MY ORDER IS SHIPPED?

ONCE ORDERS HAVE BEEN PROCESSED, ADDRESSES CANNOT BE CHANGED. YOU CAN REROUTE THE SHIPMENT THROUGH THE CARRIER ONCE THE ORDER HAS SHIPPED.

 

 

RETURNS

RETURNS & EXCHANGES

ALL SALES ARE FINAL. NO RETURNS/EXCHANGES.

**SHIPPING FEES ARE NON-REFUNDABLE. 

IF YOU REFUSE A SHIPMENT FROM UNINTERRUPTED, YOU ARE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES, ANY IMPORT FEES, DUTIES AND/OR TAXES THAT ARE INCURRED ON THE PACKAGE, AND THE COST OF RETURNING THE PACKAGE TO UNINTERRUPTED. THIS AMOUNT WILL BE DEDUCTED FROM YOUR MERCHANDISE STORE CREDIT. IN THE INSTANCE THAT THE RETURN FEE EXCEEDS THE AMOUNT OF THE MERCHANDISE PLUS SHIPPING COSTS, THE PACKAGE WILL BE ABANDONED AND YOU WILL NOT BE ISSUED A CREDIT.

 

 

STILL HAVE QUESTIONS?

PLEASE CONTACT SUPPORT